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FAQ


1. How long are shipping times?

For Personal Mantra Jewelry, your products will ship within seven days of you placing your order, and then take 10 to 20 days to reach your doorstep. Each product at Chakraus has an estimated delivery time that you can find in the product description.

For Chakras Jewelry, you will receive your products between 4-13 days.

2. What's your return policy?

Our policy lasts 12 days. If 12 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please refer to Refund Policy.

3. Can I cancel my order?

Cancellations are possible if you do not receive your package within the time frame specified for each individual product. Sometimes orders get sent out before we can process the cancellation. So if you cancel your order but still receive the package, then please Contact Us.

4. What happens if I receive the wrong item?

If there's an issue with your order--if it's the wrong size, wrong color, defective, or otherwise not exactly what you wanted--then simply notify us and we'll give you a refund or send a new one. 

5. Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn't get the exact product you expected, just Let Us Know.